Travel CRM - Need of A Growing Travel Agency

  

 In this modern time whereby taking the help of Travel Technology, the Travel Industry is on the peak of the businesses which contributes to the boost for the economy of the world’s GDP. It is also stated in the report that this Travel and tourism industry generated a huge percentage of all worldwide economic activity. In the Travel and Tourism Business, there is a lot of modules like the B2C Booking System, B2B Booking System that you have to manage. Travel technology makes it easy by providing Travel CRM or Travel Portal Software. Now you can manage your B2B as well B2C Online travel Portal by using SRDV’s Travel CRM.

  SRDV's Travel CRM provides complete travel agency management software under one roof consisting of B2B, B2C, Agent, Customer, Finance, Staff, Sales, Reports, Marketing management, etc. Travel CRM or Online Travel Agency Software not only manages current running tasks but also provides a real-time update for upcoming events. SRDV's Cloud-Based System increases its accessibility.

  In simple words, you can manage all your B2B Module /B2C Module /B2B2B Module from anywhere at any time by using SRDV’s Cloud-based Travel CRM.

Important Features of Travel CRM that can enhance your Travel Business

Booking Management:  In Booking management admin can view and check the status of all the Flight Booking, Hotel Booking packages query, Bus And Car Booking made through his portal.

 

User Management:  Admin can control every Agent and customer of their B2B and B2C Online Travel Portal and can make them active or inactive according to his need.

 

Bulk Email Management:  Admin can send bulk emails to all his B2B Agents and B2C customers at a time, which makes it more reliable and easy to update his clients.

 

Payment collection reminders:  In this feature, the admin can set reminders about the collection of the pending payments and be notified at that particular time.

 

Vouchers Management:  In Voucher management the admin can generate the vouchers for the Travel Booking offers and circulates between the selected or to all the agents and customers as per his choice.

 

Site Management:  In site management, Admin can manage the whole view of his Online Travel Portal's home page like Footer, contact-us, about-us, and slider images, etc. Admin can also add meta title, meta keywords to enhance google ranking.

 

Marketing Management:  In marketing management, you will get complete data from your subscribers. By sending bulk E-mails or SMSs to all your subscribers you can increase your sales. You can also send promotional offers to your subscribers from here.

 

Payment Gateway Management:  In Payment Gateway Management, the admin can manage all of his payment gateways and can make them active or inactive, and can decide the particular convenience fees towards the payments made on his website.

 

Sales Management:  In sales management, the admin manages all of his incomes and expenses which are helpful for his business growth.

  Conclusion

 A Travel CRM is essential for anyone who wants to enter their toes in the travel industry. So, according to these points, Travel CRM is more helpful for online travel agencies for their good business and services. It gives more reliable features that can help a travel agency to become the best growing online travel agency. In conclusion, a Travel Portal Management Software is well equipped/important to handle the Online Travel Industry.

B2C & B2B travel portal – Significant pillars of travel technology provider

SRDV Technology provides various travel portals including B2C, B2B & B2B2B travel portals. B2C travel portals consist of different APIs for the hotels, flights, cars and buses for real time inventory. B2B travel portal providers need to consider many things but three most important things to consider are –

• ·         Choosing the right company
• ·         Meeting the requirements of the host clients
• ·         Quality of services provided

In this modern era, people want everything to be done within few clicks of the fingers and therefore B2C travel portal and B2B travel portal are the most needed travel technology solutions. SRDV Technology designs travel websites which are XML based. Our travel website designs consider travel agents, corporate agents, start Up travel companies and tour agents. In the hands of our experienced expertise, you will not have to worry about your work. B2C travel portal solution of SRDV technology offers a filtered Internet based reservation solution that empowers our clients to serve any size of outbound tour operator in multiple or single office locations.

Almost every travel technology solution provider provides B2B travel portal solution but only few companies like SRDV technology consider the few important aspects while offering these travel solutions. Decisions are affected widely because of the direct outcome of the growing demands of tour managing companies. A tour company should hire a good travel technology provider which handles all the B2B travel portal and B2C travel portal requirements to acquire a huge customer traffic in their website.

SRDV technology have a specialist team to develop personalised B2C travel portal solution for your organisation. Experts of SRDV technology are known for their smart coding skills. They work on giving you rapid travel technology solutions. For quick growth of your business, it has become necessary to expand it worldwide.  

While choosing a provider for B2B travel portal and B2C travel portal, an organisation should always assure that they are approaching a high quality travel technology solution provider. Designing a new website never comes easy and simple. It is complicated but not for our clients. Also, the travel operator should ensure that he is investing his money at the right place where the companies priority is the quality of their service. Comparison of the two travel portal providers can be the first that a company should take. 

Having someone to direct the host clients and them in maintaining their website is necessary while choosing a provider of B2B travel portal & B2C travel portal. Every travel technology provider should have the capability of meeting the requirements of their clients.

B2C and B2B Travel Portal development in the world

A B2C travel portal allows the end-customers to make travel bookings regarding flights, hotels, buses, rental cars, travel packages, etc. To get started with your own travel business, the first requirement is a travel portal which will connect you with your target customers. A B2C travel portal restricts the involvement of mediators by providing all possible necessary information to the clients. The prices of these services are the same for every type of customers, i.e. either for individual or group bookings.

When we put light on B2B Travel Portal, the scenario becomes different here. In a B2B model, there is involvement of two or more businesses to interact with the end-customers. The clients have to coordinate with other travel agents or service providers to run their businesses. For example, a hotelier keeps their option open for a business tie-up with travel agents to get their hotel rooms booked. They share the inventories of services with travel agents who are in contact with end-customers. These whole entities come together to form a B2B travel portal. The B2B travel portal mostly seeks the attention of the corporate sector where a sense relationship generates resulting in frequent bookings.

The pricing system is somewhat different in B2B travel portal compare to B2C travel portal. In B2B travel portal, there comes a time when different customers are booking in bulk quantities. This leads them to negotiate for the final rates with clients, thus prices differ from customer to customer.

In B2C travel portal, the profit is shared solely by a client while in B2B travel portal; each business agents enjoy the profit with each other. The share of profit is pre-decided with a mutual agreement signed by each of the involving agents. The payment process in B2C travel portal is done with secure payment using debit/credit cards, net banking or wallets. A B2B travel port has to keep its option open for payment as the corporate bookings which are done in bulk numbers do not prefer to make payment at one go. Also, corporate bookings are sometimes cleared with other options like cheques, vouchers, NEFT, and similar payment methods.

There are travel portals which work as a B2C travel portal as well as B2B travel portal at the same time. This helps them to seek the attention of vast numbers of audience to their portal. The system demands to be more robust and can handle all queries, and inventories should be fully powered packed. In this situation, pricing also becomes a crucial part. To deal with it, clients build a system where end-users can fill their booking requirements and offer a price quote. The client then responds accordingly and if compromised, final bookings are made.

Either is B2C travel portal or B2B travel portal, each service like booking of flights, hotels, buses, rental cars, and travel packages should be at one place and easy access to users. Some essentials features must be successfully enabled with the portal like proper inventory, customizable, platform independence, user-friendly, secure payment gateway, lucrative offers, and hassle-free services. The aggregate of these factors makes the travel portal more dynamic, robust and reliable.